Review Not responded 40min of panic alarm at time of robbery

adt failure to come to rescue day light robbery 16th March 2020 and after 40 minutes when it came it failed to call the police also and till today no police came and they left the place without calling the police in irresposible manner which caused me harrasment after pressing panic button.Imagine robbers with gun would have shot me for pressing panic button and till now no explanation given to me for my complaint.best part they say now I cannot cancel ADT alarm as I am in contract.
Can you imagine my situation after press of panic button !!! Now till today no explanation and no action against their officers for this negligence which would have costed my life at risk.