Review Bad service and experience with VODACOM OVER ALL

Yesterday we arrived at Vodaworld at 12H04 we left after 17H15 without a upgrade or cell phone repaired...account problem statement shows arrears while my account is in cred...the lady that assisted us was good Malulo????????????????but account dept was suppose to change status on my account and nothing was done we sit there the hole day for nothing if I there were any other SERVICES providor that have signal I were gone poor service TOBI THE ROBOT FOR VODACOM GIVE YOU BETER SERVICE THAN THE HUMANS TRYING TO TELL YOU ANY BULL????????????????????????????????