Review Dishonest staff

I am waiting for more than a week for my refund. I bought a new skateboard and used it for 5 minutes. It broke. I returned it and the manager said he will deposit my refund. To date I have been calling and repeating my story. He never returned the calls. Its unfair that cash crusaders sells new stuff but its reject. Then they go invisible once they made the sale. All dodgy staff who is trained to speak untruths. Head office also promise to look into the matter but they also made false promise and don't respond to the emails or calls. What type of a franchise is this. Don't mislead the customers. Rather name your company buy at own risk as once you walk out the door we don't don't even recognize the the till slip. Completely rotten store