Reviews of Takealot.com - Cape Town

Takealot deliveries use to be on time, but lately they don't keep up to their delivery dates and incomplete or wrong orders seems to becoming normal. My latest experience is some items were not in box and the excuse was lost in transit, yet the box is sealed. My impression is that they are not coping with the number of orders and unless they find the solution to their problems it will progressively become worse.
They do not live up to their slogan, "Takealot delivery team ensures all customers have a seamless experience every time". To get through telephonically is at times a long wait and there is no email address to send an email.

Takealot — Paid order lost but I was NOT informed at all
My parcel, order number ********, was not delivered on the said date of delivery, which is the 3rd of November 2020.
Takealot did not even bother to send a message or call me to update me what the problem is. I had to take the effort myself and call from one number to another until I had to discover that my parcel was lost at the Cape Town warehouse. How so? Are there no policy and procedures in place? Are client parcels not guarded and taken care of? I am busy with an urgent project I need that parcel as in yesterday.
The level of service is extremely poor and very concerning, this will definitely be my last use of placing orders with takealot or referring anyone to it. I request urgent attention to my matter, I cannot wait for more days for another replacement that will be lost again at the warehouse. I suggest an immediate refund be paid back to me so I can purchase the product from a much more trusted and reliable store.
This is unacceptable and very poor service especially from a well known company like takealot!!!

I bought a popular book in ebook format the heading is English and as original auther, only to find out its in a foreign language, they refuse to refund or exchange. Their advertisement on the product is misleading.

Nicholus K assisted me with first class service. Answered all the questions and provided the necessary processes.
Well done support centre
Kind regards
Peter

DISAPPOINTED WITH TAKEALOT AND WILL NEVER BUY FROM THEM EVER AGAIN.
Firstly I would like say POOR SERVICE From Takealot
I ordered these Fine living 21 set and got Safa Mafy 21 piece set
Logged a return and they came to collect the pots, today i am told there is no stock on the Fine Living-21 piece whilst they are still advertised on the takealot app and website. Beats me how they can be referred to as out of stock. Mind you I paid for these pots on the 25 August, they had a 3 days sale I got them at R1299.00 unfortunately for me i can't get the pots anymore because they went up from the initial price.
Not only did i receive wrong pots but they pasted the barcode of the pots i initially ordered the Fine living-21 piece on the wrong item. That is fraudulent, who does that.

Its both annoying and time consuming to be the one always following up no one bothered to update me on progress.

I want my money because clearly Takealot doesn't want my business

Please do not buy from TakeALot. Their customer service is terrible, when I tried to phone then their agent did not listen and said "but the terms and conditions state...".

My frustration arise from my bank payment taking longer than usual to PayFast. When the payment did not reach PayFast, TakeALot cancelled the order (which in my opinion is totally acceptable).

My frustration is that when the money was available a few hours after the cancellation the price on the items changed. TakeALot refused to assist in reinstating the order, which meant a difference in R100 for R7500 order. This means that when I create a new order the new order will be cancelled because of delay in payment for each new order.

I was delivered a Dedy tumble dryer that never worked at all. Had a confirmed return collection with SMS for 29 June. Still waiting. Help line not working. No email. No way of contact. I am direly I'll with Epilepsy and the the stress is not helping. Horrific service.

I always thought that Takealot were extremely competitive with pricing, however I have recently bought the identical spice rack, advertised on Takealot for R429 (with 21% off) at Gelmar for R99.00.
Aditionally, I bought a Ryobi belt sander, advertised at Takealot for R1,999, for R1,300 at brights.
Judging by the outrageous price differences, It would appear that Takealot make no effort to price check the items that are sold to them.

A DVD was advertised at a certain price, now they discovered that the price is too low, and cancelled my order. This is false advertising - and even though they say they will refund me, a few lines further they mention that I can use this credit to purchase something else... hey I do not want to do business with you anymore !!!!

Bought a DStv Decoder with installation and after it arrived there was no info on installing. Called to ask what was going on and was told they would get back to me. 24 hours later still nothing. Called again and was promised they would call me back and still nothing. Got fed up and told them I wanted to return the decoder. They collected the return and then declined my refund because they said it was Multichoice problem to replace defective equipment. The return was not for defective equipment but for defective staff. Still waiting.