Reviews of A.S.K Decor & Catering - Durban
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1.0
A.S.K Decor & CateringReservoir Hills031 2622998https://www.yellosa.co.za/img/site/default-business2.jpg
1
failure to pay deposit when event is cancelled
I am writing this as fairly as possible. Please be careful, due to the pandemic many business including people face uncertain times and I had to cancel my big wedding and venue. This is money I had to work hard for. This company stated that they would give me 50% of my deposit WHEN THEY CAN PAY. NO DATE GIVEN AT ALL. Imagine my shock. I am offended as I think it is weird they cannot afford yet pay an attorneys to write to me and it costs just as much. They did not insert a tax number on the quote and they did not charge me VAT. They further did not give me any contract to sign when I paid the deposit.
PUBLIC USER
Good day
We respond with regards to the above
Firstly, the cancellation was not due to the pandemic as you booked me during the pandemic period and your function was held during the pandemic period with limited guests. Functions are still allowed and your event falls within the current lock down level where functions are permitted. Furthermore, you canceled our services 1 week before the function, which was scheduled to take place in the long weekend, we lost out a job for that day.
it will be practically impossible for us to find another event in 1 week
if no functions was allowed then a full refund would of been given, I don't think it is fair for clients to cancel 1 week before there function and claim a full refund back without thinking of our loss as well as we turned down other clients as well
We have offered a refund of more than 50% of the deposit however you have declined that
Kind regards
A S K DECOR
We respond with regards to the above
Firstly, the cancellation was not due to the pandemic as you booked me during the pandemic period and your function was held during the pandemic period with limited guests. Functions are still allowed and your event falls within the current lock down level where functions are permitted. Furthermore, you canceled our services 1 week before the function, which was scheduled to take place in the long weekend, we lost out a job for that day.
it will be practically impossible for us to find another event in 1 week
if no functions was allowed then a full refund would of been given, I don't think it is fair for clients to cancel 1 week before there function and claim a full refund back without thinking of our loss as well as we turned down other clients as well
We have offered a refund of more than 50% of the deposit however you have declined that
Kind regards
A S K DECOR
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