Dpex Worldwide Express

I was contacted by DPEX aka Sharp Logistics in February about my parcel. It is now nearly two months later and still I have not received it. I keep on getting stories about customs being slow, it will be delivered this week etc, but no joy. This is a dress for my daughter's matric dance and I am now having to buy another dress at great expense. Just not good enough. Besides the fact that the telephone number hardly works. Now and again you can get through.

I can not find my parcel. Noboddy is answering your phone. Please help. I need my parcel urgently!!! It was supposed to be delivered already not latet than 14-03-23. What more can I do to trace me parcel? Please assit me urgently!

My parcels has been out for delivery since the 1st of November is now the 9th still hasn’t received any Debby you need to do a better job when you trying calling they don’t pick up actually they number does not go through bad bad business…….

Thank you very much,I received my package today as promised,when I phoned them they assist me PROMPTLY,I was so stressed but they delivered as promises I just want to say thanks to William and Karen for their superb performance Thank you DPEX FOR YOUR EXCELLENT SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Has anyone ever received their parcels from Dpex? Does anyone have the operating contact numbers or address? Can't get hold of them. I paid for delivery to my home address but now they are telling me that if I don't collect my parcels will be sent to an overseas warehouse. This very bad service or a scam.

Not answering phone, goes to voice mail. I have tried several times to contact DPeX by phone and the numbers that appear on their site, eighther they don't ring or go to voice-mail. I just want an update on my order from Lightinthebox

I received a message from the supplier to say that their courier had tried but failed to deliver my parcel - and that I needed to contact DPEX directly in order to avoid incurring costs. Firstly, I've had no message from DPEX to notify me of any imminent delivery. Secondly, calling them on their listed number only gets an automated response that the number does not exist.

I see that numerous other reviews below report similar dismal experiences.

Where are you located in Johannesburg??? I don't know why Aliexpress is using this dead woods so called company, order are not reaching out to their customers,contact number do not exit, how on earth will I get my parcel???

Johannesburg office please

My order has been in customs(jhb) since the previous month, they have no communication whatsoever in my opinion this is the worst courier company ever, they don’t respond to anything you do. I feel like they don’t care for their customers

Hi There,

I have been doing shipments using Dpex for a few months. although our packages are small and maybe about 1 or 2 a month we get them within 2 days of reaching south afric. Covid pandemic has obviously had an impact on world trade and the flow of goods but i am pleased to use the company. Nothing has gone wrong yet and i am in contact with the service provider so they update me on any issues.

Thanks guys. All the best with future endeavours

The worst courier company ever,took the a while to deliver my parcel and when they did deliver they were rude,threatening to leave my parcel outside the gate.

This has to be the shittiest courier service I've ever experienced in my life I bought wrap around ponytail at Aliexpress, and they delivered to me a blank parcel with no label inside the parcel was letters I was shocked almost passed out I did all I could getting their contact numbers took me two weeks only for them to tell me that it's the company I ordered from that sent the parcel. Really? Now I'm struggling to get my refund because my supplier did sent me evidence pics of my package when they shipped it out so this means that they deliberately took the label of my parcel and put it on the wrong parcel or for someone else's benefit I soo wish your courier shuts down you are clearly incompetent of handling people's parcels your just a legit SCAMMER!

there’s no communication or whatsoever from the company, when i track my order it says it has been sent to the destination but i’ve been waiting for the delivery but nothing is happening still haven’t gotten my order till now!!

Poor poor poorservice am even asking myself if does this company exist i am so angry i have been waiting for my parcel more than a month now...anyone please provide me with their contact or their address in Johannesburg

According to reviews here I'm facing the same thing they called me to.deliver my parcel but until now two days they haven't delivered..and yet they're saying that they're in Bloemfontein what kind of a company is this?

Does anyone have a contact number for DPEX to follow up?

Hi there my tracking number is ******** when I track it it says that my parcel has been delivered to Johannesburg and has been signed for?! “Proof of delivery-signature” I haven’t received my parcel and my address is not in Johannesburg

My parcel with tracking number 555 928 302 786 has been in customs since March. Please let me know whats happening to my parcel. What is the procedure as I dont seem to be getting through any for help. This is frustrating.