HI-Q - HEAD OFFICE - Kempton park

Yesterday 04.08.2020 my wife and my father inlaw brought in a vehicle for new front tyres and wheel aligment. She paid 1830.01 but they fit in used tyers, stripes and some threads totally missising.I went back to them this afternoon 05.08.2020. They denied that and say those are new. I ask them to bring the new tyre of the same for comparison, it was clear that the tyres have been used before. They gauged the threads and they said the tyres are new. I spoke to the Manager and explain to him, he didn't bothered himself and made a statement that he is going waste his time.
Being a person who works for one of the major motor company. They can't fool me like that. I have owned more than two vehicles for fact that I wouldn't know new tyres.
I'm not happy about the tyres and the mischief from Walmer Park Shopping Centre Hi Q.

I'm am very sadden and now very pissed off and angry. I put 4 brand new hifly tyres into my car. The car went for alignment etc at Hi q centurion. After about an hour an half waiting I was told I need to pay R400 extra over and above the R2700 as they need to do something cause car is not aligning due to being late for work already I said I will come in first thing Saturday morning. By then driving from hi q to work I noticed car is like vibrating and like a hop. When I tool it on saturday I hear them banging something under my car and that shocked me. I waited an hour n more and was told car was ready the guy said it took him longer Than expected. After car going for a test drive the guy said car is perfect we can leave. We explained what we felt while driving and it was put in the ramp to recheck balancing. After waiting another 30mins they say or we have very bad news come see your wheel bearings are gone and your rim is buckled. I don't understand two days the was checked and realigned etc and now they tel me things are broken in my car after they banged it so badly. This is a one owner from new car an thyy tel me things like this. My car was perfect not a think wrong and now after just putting two tyres my car is vibrating hopping now rim is buckled and now they say my wheel bearing is gone. I want camera footage to see exactly what theiu did under my car I can't belive for r just putting new tyres my car has become so damaged that thyy had to use huge big hammer to bang my car now my rim is buckled and my bearing is gone. Why didn't they tell me that on the 1st day when they put on new tyres on the rim and balanced why only two days later and hours spent banging under my car they come and say further bad news rim is buckles and bearings are gone. I am so angry I need someone to tell me exactly what they did. My car was perfect I just needed new tyres as it was on 40-50percent. Please help my money has been wasted and my car feels so rough and jumpy and now vibrating on the road.

I have been indisposed for some weeks now otherwise I would've written sooner. I simply HAVE to speak of the amazing service and help I have received from Shane at Hi-Q, Walmer Park, Port Elizabeth. Shane is a MOST pleasant person and never did he make me feel a nuisance. In fact I felt thoroughly spoilt as he and his team fetched and carried my car back and forth to the workshop without troubling me in any way. He replaced two tires as were necessary then advised that the brake system had packed in and with my approval he sent the car off to be fixed. He told me 'the old girl really is very tired now'. My car is a 1983 Merc and, as Shane says, is now going strong again. I did not think the cost excessive for all that was done and only a pleasure to pay for such excellent assistance. If anything goes wrong with my car in the future, I sure hope it happens on Shane's watch!!! :-) Thank you Shane. Very much indeed.

To whom it may concern

I just personally want to give a great thanks and applause to HI-Q Ellisras for the great service they offer to us here in Lephalale (Ellisras).

Thanks for the great service and customer satisfaction, special thanks to Frans Potgieter (Technician) and his dedicated team whom never backs down from any challenge an always strives to keep their customers happy, even if it means to give more than what’s requested/expected, by giving up their time to get the job done even if it takes them to work until late at night. Thanks for that you’re a star.

Personally I think all the personnel at Hi Q Ellisras needs to get a gold star, for their hard work and dedication to wards their clients and the service they supplying.
Thank you all for what you doing for this community and keep up the good work, we are proud to have you here.

Kind Regards

La Lucia branch fixed the wrong tyre and charged me again the next day to fix the one I asked to be fixed in the first place. Not going there again. Rude and arrogant.

I would like to open a franchise in Eastern Cape. How would you assist me?