Reviews of Translux Head Office, Customer Care, Translux Bus Contact Details - Pretoria

My son forgot his tekkies inside the bus ,I phone your customer care line no response I phoned their head office they dropped the call the bus delayed by 3 hours from east London to joburg .Translux answer you

I booked a ticket on 22 December from Bloem to Cpt. On 3rd I had to postpone my trip to the 5th as the bus I had to travel with broke down ND there was no space on the 4th.

On the 5th, traveling with the 23:30 bus I requested tht my child ND I be placed in seats next to each other. The driver asked me whr I expected him to find me seats, I mustn't come with my nonsense. He was absolutely rude and unapproachable. During the trip I noticed tht my seatbelt did not HV a clip to clip in, so at the stop in Colesberg I informed the driver and told him I don't feel save. I noticed that there were seats in front and 1 was occupied by suite cases. I asked if I can sit in that seat and my child in the open seat next to another child behind the driver.

The driver responded, saying where do I expect the other driver to put his feet. I politely asked him if there are seats reserved for the drivers feet. He answered saying yes the driver must lay on 2 seats ND rest his feet on the opposite seat.

He told me tht even though my seat belt doesn't work, I'm fine at the back. He dsnt HV time for me, I'm just being difficult.

I went back to my seat. I will however never use this busline ever. I HV never encountered bad service like this, not with any buslines I ever used traveling to and from Cape Town.

Will make sure to spread this to everyone I know.

Our bus stopped at the station and while we made our way towards the bus they drove off. We tried the call center number but the phones just rang and rang. It was 22:15 in the evening. Gross disregard for customer service and safety. Never and never again.

Phoning every no I could find for Jhb, Durban and Head office for the last hour over and over and no answer at any no.

Translux service is shocking people standing at Bellville station since 5pm for a 6pm bus it is now 9.10pm and NO BUS!
This is unacceptable and another disgrace to to our transport system where elderly are left to wait for a service paid for in the cold with No communication and nobody answers any of your telephone numbers!
ANOTHER FAILING PRASA STORY!

We booked tickets from George to Grahamstown 6 weeks ago because we are aware of the fact that December is a busy time. When the bus arrived in the early hours of the morning (late) we were told that despite having a ticket the bus was full! The conductor was exceptionally rude, gave no explanation and I was left standing with a 3 year old and an 11 year old in the early hours of the morning.
I have since tried phoning the contact centre to no avail. This amounts to theft of my money and is UNACCEPTABLE! Having read a few of the reviews I believe this company should be reported to an ombudsman of sort.

I'm very much unhappy had to travel with cockroaches roaming around the bus, it's even worse when you eating. I couldn't finish my meal.

Translux Driver pushed my daughter off the road today, right on to pavement, 29 Nov 2019 10:50, Vereeniging towards East Fourways, General Hertzog street. Went 80+ in 60km zone and straight over Red robot. Reg. ZDP097GP or ZBP097GP. Phoning for hours NO ANSWER. SHOCKING, he did not even slow down afterwards

This is absoluut the worse I have dealed with, I have been trying to reach Translux for the past week. I did an online payment, no proof of the booking. I need a copy of my ticket to be send to me, the person is leaving the 9 December 2019. Im pass the point of anger!!!!!!!!!!!!!!!

Bad bad bad that's what I can say... My 1st time using your service n I promise I'll never use it again rude drivers n staff... Cause they late on delivering ticket number ******** there shouldn't even be a rating for this service