On 9th May 2019 I secured a car service booking with Bosch Trichardt Car Service Centre for the 17th May 2019. On the 17th May 2019 I brought my vehicle, 2011 Peugeot 508 to Bosch for major service. The owner/manager picture-videorized my vehicle in my presence. He took pictures all sides, the boot and the engine and the interior. On that afternoon Doris (receptionist at Bosch) called that the front brake discs of my car about to be worn out and checking if they should replace them; I gave a no to that. I arrived at Bosch around 16:30 to collect my car and found that they had not finished as they cited that they battled to get the correct spark plugs. I waited until almost 17:30 when I drove it from the washbay going home (Thuthukani in Standerton which is almost 63 km from Bosch).
On Saturday, the 18th May 2019 I drove the car to Johannesburg with my wife for shopping and then we went to a funeral in Katlehong. When I left Katlehong I drove to Chris Hani Crossing Mall near Vosloorus for shopping. On coming back to the vehicle it wouldn’t idle and it had lost power to pull off with a warning light that reads “Low Oil Pressure and Stop”. I the opened the bonnet and saw splashes of oil on the spark plug cover. I immediately phoned Bosch and spoke to the supervisor/manager by the name of Martin. I explained to him everything I’m experiencing since service. He told me it could not be the service but something else. I asked him to be more specific what that “something else” is. He started shouting that I was shouting at him and he dropped the phone. I allowed the car to cool down as the engine was extremely hot. After cooling I tried to drive off and after a very short distance the warning light came on again and followed immediately by another warning light that says “Engine Faulty Needs Urgent Service”. I then realized my car was now packed up. I sent Martin WhatsApp messages later that day telling him that after cooling off the engine I noticed the coolant tank was bone-dry empty and as I pour water to fill it, all the water floods out at the bottom of the engine. He did not respond.
On Sunday morning, the 19th May 2019 I checked my WhatsApp and I could see that he responded and subsequently deleted his posting before I could read it. This morning, the 20th May 2019 I have spoken to Martin and he said he can’t help me because he is waiting for the owner of the centre to make a decision in my case and that the owner is not around. I called their receptionist, Louis Fourie who told me that the owner was in but I can only talk to him through Martin. Martin told me that he is still talking to the owner and he would call me shortly. He called after 10 or so minutes to tell me the owner is out of town and he would be back on Tuesday.
My vehicle is still stuck in a remote area and Bosch is doing absolutely nothing even to ensure the vehicle is safe.
My car came to Bosch with not a single problem except for a vibrating steering wheel. It came there for major services which ended up being a catastrophic breakdown of my vehicle.
Kindly assist even if you could publish my story as the Bosch service has psychologically and financially impacted on me.
I was forced to get the taxis to Standerton for me to collect my other car to come and fetch my wife and all the stuff that were in the broken car.
Kindly assist me Peter