The bus did not appear even though we were half an hour early and waited over 2 hours. Translux very sly has almost impossible to contact enquiry number. The customer care email just does not answer at all and there are some scam email addresses that don't exist. So when they take your money you cannot reach them to quwery it! The only way is to go to the nearest SAPS and ask for a case to opened for theft. And please spread the word... NEVER book again on any translux or city to city. I challenge translux to return my call if they have the decency. ********