I placed an order for hot trays on 3rd SEPTEMBER'18 for a function I have on the 23rd September'18 - and by 20 September'18 the 3 items were still not delivered. The previous week I inquired and was told the Currier company will deliver my order before Friday the 14 September as they already received my order in Cape Town.
When I enquirer today 20/9/18, I was told to go and collect the items at your showroom in Wynberg, Cape Town myself. This is more than 2 hours from where I live. When placing my order as so many other times my delivery address to my door. This morning I'm told ohhh no the delivery address is changed, go collect it yourself, this after 3 phone operators at custom services put the phone down in my ear and a fourth one said she will call me back and never did.
Then I was given a number to call that just keeps ringing 021 680 1291 ext 1447
So now I'm billed for goods I did not even received - what kind of customer service is this, but I suppose ONE customer complaining - not receiving a order as placed and then charged for it is nothing - because you have enough clients.
Review TERRIBLE SERVICE
1.0
HOMECHOICE Johannesburg- Contact Details, Address100 AFRICAN CTY ELOFF ST+27 861 999 635https://www.yellosa.co.za/img/za/d/_1539788479-12-homechoice-pty-ltd.jpg
1
TERRIBLE SERVICE
PUBLIC USER
Same thing happened to me in 2018 I had to pay for sth I did not receive so that my name is not red.since then I never ordered from homechoice they are very bad.still now I have not received it in 2019 November .all they know is to phone you and tell about their goods
PUBLIC USER
I ordered duvets covers with 16 months to pay delivered in my post then paid completed later I received letter that state I'm owing ******** in my account. I'm unable to make any credit when I enquire they said they suspect fraud in my account be careful with homechoice