Review Defective Nike Soccer boots

Last Monday I returned a pair of soccer boots I bought for my son at sportscene menlyn mall. Reason for the return was that the boots started opening up at the soles. Noma from sportscene informed me that the boots would be given to your Nike representative. On Saturday Noma called me, informed me that the Nike rep had taken the boots on friday and they would have an answer for me by Monday. Monday came and went with not a word from either Nike or Sportscene. Tuesday morning I phoned Sportscene to try and find out what was actually happening. I was immediately informed that I was to collect my sons boots as it was decided that damage to the boots was normal wear and tear. Upon hearing that i demanded they give me details for the nike rep, informed them that i would taje it up with Nike directly. To cut a very long story short I went to the store yesterday to collect my son's soccer boots only to be told that it was no longer there. That the Nike rep had taken it and that Nike would contact me. All the info they could hive me was the first name of Bongani who sadly has not made any contact with me yet. This experience is leaving a very bitter taste in my mouth as I have been buying my son Nike soccer boots, in fact the brand for years