Review Central Reservations

I am a Translux user and was so disappointed to call the cental reservations today, Sunday 22 July 2018 from 11h50 to 11h53. I call to get information about tickets and when I kept on asking for more info, the lady who was at the post shouted me that I dont want to understand what she talking about and she hanged up the phone. I called back again and requested her to transfer to the other consultant and she hanged the phone again. I tried the line mania times and she would answer and hang up again and again. Is that a way customers are treated at Translux? She treated me as if I called her private phone. I am so offended...