Review Bus was early, what a joke

I booked 2 tickets from Vereeniging to Durban for my parents ( age 84 and 75 ) .the bus was supposed to have stopped in Vereeniging at 10.30 am .i waited with the other 27 passengers and at 11.15 called the call centre to find out what's happening.i could not believe what I heard from the call centre operator.she said the bus arrived in Vereeniging at 9.30 am saw no passages waiting and left.i just laughed and asked her if she arrives 1 hour early to work as well.no refund no compensation .i was lucky to get tickets on the Greyhound who were extremely helpful and their bus was spot on time.thumbs up for Greyhound. I am tacking translucent to the small claims court.i hope they arrive 1 hour early