Review Poor service

Please see below email sent.

I hereby would like to raise my at most dissatisfactory and unhappiness regarding your staff members. I called in on Monday to query my access claim (no.********). I have spoken to Pertunia and she could not assist me. She then mentioned that she need to discuss my claim with someone more senior and promise me that she will copy me in on all the correspondence via email. (this conversation is recorded.) Up to date I have not received any. I then called her this morning and spoke to Shahida ( Ref. no. ********) who promise me that she would get Pertunia to call me back. I also gave her my contact details. I phoned again a minute ago and was told she is on lunch. All I need from Outsurance is to give me a breakdown as to how they got the amount of R1060 when my access was much more, reason being my son who drove the vehicle at the time of the accident was under 25 years old.

As a client of Outsurance for more than 16 to 18 years I feel disturb and very unhappy. I am a loyal client and deserve to be treated in a proper and professional manner.

I hope that you would address the above and provide me with feedback as I would like this issue to stop with you and no need to go higher up.