Review TRANSLUX BUS - DISPICABLE SERVICE & ATTITUDE OF STAFF - DO NOT USE TRANSLUX UNDER ANY CIRCUMSTANCE!!

A ticket was booked for my teenage son on Translux from Plett to Cape Town, leaving Plett at 10 am today, 16 Jan 2018. We arrived 25 mins earlier than the expected departure time. 10 am came & went...We waited & waited..& waited..nothing. No sms or correspondence from Translux. After my patience was running low I contacted their office & got bad attitude, bad service & zero information...One operator basically told me they have no idea where the bus is, what direction the bus was coming from & what the delay was. She basically told me I should be grateful that she called me back. WHAT AWESOME CUSTOMER SERVICE! 3 operators & 12 calls from me later, they told me the bus was stuck in the Plett traffic. What a joke. Plett doesn't have traffic & weren't they coming off the N2 into Shell Ultra City??? No chance of traffic there either...Next call to them the operator then told me they were 5 mins away. We waited..& waited....A City to City bus driver told me they were broken down in Storms River..Eventually the TRANSLUX bus FINALLY arrived at 12...2 hours late. The very rude & grumpy bus driver never bothered to get off his seat, say "Hello" or apologise for his late arrival..he just opened the door & ignored us. He never offered to put the bags in the hold underneath & my son had to leave his bag in the front of the bus. My son asked if he may sit in one of the empty seats in the front but the bus driver replied " Listen to me & go & sit where I tell you. Those seats in the front are for people with no legs." He clearly never taught about customer service & how to speak to valued customers who pay his salary. The bus was very full & my son ended up at the very back of bus, far from the view of his bags. When I asked the bus driver why he was so late he told me that there was a road block at Storms River...Wow, 2 hours at a road block but strangely enough all the other busses coming from that direction seemed not to have a problem & arrived on time. The bus driver then asked me to step down off the bus & he closed the door. If my son didn't need to be in Cape Town tonight I would have pulled him off the bus & told the bus driver to go to hell. Now I sit hoping & praying my son & his bags arrive safely in CT.
TRANSLUX you are a DISGRACE!!!!!
In future we will use any other alternative transport, a donkey being preferable.
DO NOT USE TRANSLUX!!!!!!!!

PS Strangely enough the telephone number for TRANSLUX Head Office on this site has been discontinued or doesn't exist!