Review AVIS shocking Treatment

I was a victim of a hijack on Wednesday the 25th of October 2017. I have a rental included with my insurance.

I received a call from AVIS to state that they can deliver a vehicle for me. I had to ask them what will I need as I was hijacked and everything was taken. "O, no drivers licence we cannot loan you are car" Surely these things are asked or communicated beforehand.

I Got my temporary licence which took an entire day - my own problem I know.

Then advised the insurance they can make the arrangements.

Again i got a call from AVIS. I asked again what will I need. I was told a credit card or X Amount. [Please note again .. I was hijacked and everything taken].

I was told they could not deliver it, I had to make a plan to get to the Isando branch and pick it up.

Upon arrival and after filling in forms, I was told that they would not accept my husbands credit card without him signing for it. Why not ask a person who has just been through a horrific experience EXACTLY what is required. Then I was told that someone can take me to draw money - "I was hijacked ..... no one understands the ordeal I went through. Now you want ME to get into a car with a stranger to go draw money?!!"

No compassion. No understanding. Not even so much as trying to clam me. Nothing. Just did not care at all.

They [the manager at the branch as well] ignored me at first and then just let me go stand outside to wait for my husband.

Such shocking treatment. It disgusts me. Being hijacked and thrown out of your car is no laughing matter but AVIS staff just DON'T CARE!!!! They are rude, no compassion, don't care at all, did not even apologise for their behaviour or even asked to sit while they try sort sort it out. Nothing!!

I will NEVER again use AVIS or recommend them to anyone.

Challenge anyone to query this.