Review Disappointed

Good day

I'm very very disappointed, AGAIN. We just joined Planet fitness again and the same promises are made, this time by the manager. I've got back problems en both my feet was operated on and I never ever gym before. So, the first time my and my husband joining the gym and so the guy who was helping us promise us to help and guide us so that I would hurt myself and hubby to lose weight. After asking and asking and asking when they going to help us. That guy first said Monday, the week went then the month. Asking again, he said we must be there at 5 in the morning and we told him but we only gym from 6-7. Ok, then we will arrange for another time, that never happened. So, a nother month went by and nothing happened. We ask again, then he say we must be at the gym at 8 in the morning. Yay, right, we are working. And so we left the gym, paying almost R5000 for nothing. O, and then there was no package for partners, that guy's words and we joint each on our own and pay more than our friends.
We just join Planet fitness again first week in October. Promisses are made and nothing happened. I'm very very disappointed. If I get hurt who is responsible for my injuries, after we ask again and no professional person help me? There are no body professional on the floor during the time we gym. Nobody who assist or see that everything and everyone is fine. The super circuit is messed up and the people doesn't start at the point and
Then the ones who start at the point needs to wait for those who just cut in or jump around.
What on earth is going on? We probably wasting our money again and hurt ourselves. Do we need to quit again because of the poor service?
This is very unprofessional of Rustenburg's gym.......

Susan Bender