Review Poor bad service

I submitted my with drawal provident fund with saccawa before the 10/8/17 and when I confirm with my application I was told that I takes 4-6 weeks for pay out of my funds but every time when I phone in there is this thing that they are waiting for confirmation from abacus and it is now 5 weeks where I here the same thing every time when I phone in on the 18/9/17 I phone in and I get the same story how can u wait for 5 weeks for confirmation we are going for the 6 weeks on the 25/9/17 still no feed back I have to call in every time to find out how far or TT he progress of my application this is totally unacceptable when they took my money for my salary there was no delays or stories they received it every month