Review of CHICKEN LICKEN HEAD OFFICE, Contact Details

Posting my complaint here, as it is seemingly impossible to complain on your website. I am severely dissappointed with the service we received at your Centurion Mall outlet. Your staff was so rude and so slow. We ordered food first, then after having paid for the food noticed you had milkshakes on offer, we ordered six and then started the most aggravating experience.
First she took the R200 note that I was paying with, left it on the counter and then proceeded to talk to her friends at the back. Finally she started making the shakes... what a ridiculous setup. First she would decant some snowfreeze into the jug, then unplug the whole machine, plug in a tiny milkshake maker intended for home use, then stood there easily 10 min "making" the shakes. Then she stopped, came back, ignored me, helped a new customer, talked to the friends again. By this time the food we ordered was sitting on the counter getting cold. As she proceeded back I asked her to please just process the order so that she could give me my change and we could at least sit at a booth and wait for her to finish.She became very rude, said that she wanted to finish making them and still went back to making the shakes. It was only upon my husband insisting that she process the order first that she reacted and did so, very rude. The food was cold, the chicken on the sliders were overcooked and dry. When she finally brought the shakes to the table, she slapped the tray down, no apology for keeping us waiting or even a smile.

How can you let people like this work with your customers. Sadly Dissappointed. Worst is there were so many of your staff just standing around doing nothing at the back..? Customers are clearly not the priority.