Worst customer experience ever!
Been trying for 3 months to cancel a membership
Called the call centre, emailed the customer service centre, called the club. Given the run around for 3 months.
Monthly subscriptions still being deducted from my account.
I now have to resort to every social media platform available to want potential clients of this level of extortion.
Should not have to beg for customer service like this!
Dr R Pillay
Review of PLANET FITNESS - HEAD OFFICE, Contact Number, Call Centre
1.0
PLANET FITNESS - HEAD OFFICE, Contact Number, Call Centre21 North Road, Illovo, 2193+27 11 327 1808https://www.yellosa.co.za/img/za/f/_1594124829-55-planet-fitness-head-office-contact-number-call-centre.png
1
PUBLIC USER
Same here. Paid the cancellation fee & sent proof of payment. Fees still went of. I reversed the debit order. They called & sent messages to say I did not pay. I sent my cancellation with proof of payment again. Just saw on my bank statement they subtracted the fees again, which I reversed!
PUBLIC USER
another unhappy customer with the service-what company doesnt even have a normal email address to get enquiries from without talking to a sales consultant who will hear nothing of you say because you are passed "cool off period"-my agreement was with my branch not head office and why should I follow up with their departments when I have a consultant who consulted with me and now have to pay R2300 because of their lack of communicating.I've visited once,,,NEVER Again.Be warned all they care about is getting your money!