You really need to employ people who understand your product and how it works.
failing this you will have many bad reviews because your some ot your staff are INCOMPETENT!!!!!!
Review of Multichoice Durban- DStv Call Centre, Dstv Contact Number Durban - Self Service, Packages, Login
Reply by AJ, 4 Sep, 2016
Agree with you 100 percent. it is extremely frustrating.
Reply by Vinnie, 22 Oct, 2016
No need to be so rude. Call centres do train their staff, it just doesn't take a day for someone to learn everything they humans not robots.And don't go around calling people incompetent if you so competent why call them for help?