Review of OK FURNITURE - HEAD OFFICE, Customer Care, Contact Details

30 October 2014 I submitted my Amplifier and DVD at OK Kraaifontein Branch for repairs as I bought extended warranty when I bought the items, I was told that the repair process takes 21 Days, when they brought the items back immediately they gave me the same problems. i was told to take them back to OK Kraaifontein, i did that immediately. Today its 21/01/2015 and I still do not have my items back. I contacted the head office, wrote a complaint and I was also issued with a reference number ********-01, no body knows what and I am not being given any direction