Review No Feedback, No Guidance just nothing.

Hello,
"CARNIVAL MAKRO"

THE AWARD FOR THE WORST SERVICE DEFIANTLY GOES TO THEM- TSHEPO(SO CALLED MANAGER),VINCENT, GRANT AND JULIA the list goes on.
We visited the store on the 27th of June. Place order online on 27th June 2020. We decided to book them online afterwards as we thought the price was good.We received this message on 29th June 2020 "After carefully reviewing your order we have made the difficult decision to cancel the 4 RYOBI CLD-180 18V LI-ION DRILL DRIVER, due to significant item shortages as a result of the Covid-19 outbreak. Paid through online eft on the site. Now it shows cancelled. Send several mails and lots of calls but the consultants said it will be escalated. No response what so ever. I asked for a refund/even a voucher no reply. They say they will call back but this also does not happen.

We even went as far as contacting Makro Alberton to find out if they have the stock that Tshepo apparently requested from Alberton to find out that this never happened. It took Makro Alberton 5 minutes to respond to us saying that they also out of stock and that the stock they have is currently returns and faulty.

It saddens me that the new excuse for everything that goes wrong is COVID outbreak and not incompetent staff. We are regular purchasers from your store and the level of customer service has dropped tremendously in store and online.
I use to THINK the staff is always helpful and its the best place to shop.
I would rather drive the extra mile the to visit this store again.

We all in a stressful environment its the ones that carry on that will come out stronger in the end. Just saying.