Review BAD AFTER SALES SERVICE

Six weeks after buying online from Makro, I am still waiting for a refund for two thirds of my order, that was cancelled by Makro.

I bought items from Makro Online on 31/05/2020. On 05/06/2020 I was advised that one of the items were cancelled. This was two thirds of my total order. I sent emails and made phone calls regarding the refund and only on 26/06/2020, I received an email from your Head Office Finance department requesting the proof of payment, which I do not understand, and my banking details. I sent this on 27/06/2020 and followed up on 02/07/2020.

Today, 13/07/2020, I am still waiting for the refund.

Upon phoning the Head Office, on 011 797 0000, the phone was only answered after my third attempt. I held the line for the Finance Department for five minutes, after which I was cut off. NINE attempts later, between 11h39 and 11h49 and the phone has still not been answered yet!

Your staff is killing your business.

Your staff is killing your business.