Review Kia The Glen: Terrible customer service and concern

To whom it may concern.

I have had the worst experience purchasing a vehicle from Kia Motors The Glen.
We bought a VW vehicle from Kia Motors The Glen, before we purchased it my husband (who is a motor vehicle quality controller) advised them of certain issues. They advised they will have it fixed before we collected. We collected the car, and 3 days later we went back to Kia because there was a rattling noise and the breaks were not okay, they also needed to replace the cars middle console because it was broken.
We were told that the breaks were new and needed to be ridden in. We were also told they are waiting for the part from VW and when it comes that is when they will take the car to sort out all the issues.

We then went into lockdown, and obviously nothing could be done.
When Level 3 came into place, we went back to get the licence disk of the car and they booked the car into VW for the Wednesday. We went to VW and they wanted to know who was going to pay for the stuff as the car was not booked under Kia.
We then went back to Kia and spoke to Mark who said the car would be sorted out.
The next day we were told to take the car back to VW as it was now booked in correctly. It has been 3 weeks without a car, Kia does zero follow up with us to advise us on what is happening we are the ones doing all the run around and then tell us that they are doing us a FAVOUR!!!!. They did not even provide us with a courtesy car.

Today we are told they are not going to pay for the fixing of the breaks because that is wear and tear and that we had driven 9000 additional KM's.
Bearing in mind that we took the car back 3 days after it was purchased to advise them about the breaks, now they refuse to take responsibility.

Pathetic service, I WILL NEVER DEAL WITH KIA THE GLEN OR ANY OTHER KIA FOR THAT MATTER EVER AGAIN. They are quick to sell you a car but dont deliver on the promises.
Disgusting that people are treated like this.

I am going to use every single social media platform to advise future customers of this disgusting service and ability to take responsibility.