Review Good Experience Turning Into A Bad Real Quick Kia Goldreef

Dear Kia ,

I trust that you are all well.

I am just so disappointed in our things are turning out to be after taking delivery of the car.

We bought a vehicle ( C200 ) and collected it on the 6th of June 2020 of which it came back on the 12th of June because the Bluetooth and USB part was not functioning . On the 12th they confirmed the Bluetooth is working i just missed a step in setting up (Fair) but they confirm USB port is not working , vehicle was sent to Merc and they gave us a car to use. The vehicle was collected on the 13th at 1pm , the guy tested the USB all function sorted. I was setting in the front left side and him driver's side. I then came out and drive car home part it since then , to my shock now as i was putting bag at the of clothes found that the back seat clip is broken and seat not clipped back on , seems that when they worked on the car they took the seat off when they put it back broke one of the clips on the seat and left it like that.

In the first please a check was meant to be done that the vehicle is fully functional before client takes delivery , I should not be the one pointing things out that are not working.

This shouldn't be the time I am writing bad review and or email with a car collected in less than 2 weeks.

For all its worth at this point is to point out the good work Lehlohonolo Percy Moloi put in and how he treated us is memorable from a client service perspective but somethings are out of his control that just tarnish the customer experience journey at this point.


Kind Regards,
Benjamin Simelane
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