Review Terrible repair service - I had to get another printer to do my work

I purchased a Epson L565 printer from Incredible Connection at East Rand Mall. Couple of months a go I handed it in for repairs, the printer head was replaced. I noticed that the feeding part on the top (feeder tray) was missing (broken off) and took it back. Eventually got the printer back and then noticed that the feeder tray was not for this printer as I could not scan any documents with this. Took it back again and received my printer yesterday. Now I can't make copies or print anything as it is giving me a paper jam error. I am not getting any assistance from East Rand Mall. I also have various whatsup communication with the technician, but he is not responding and is referring me to the repairer. Passing the buck.