Review VALENTINE'S VISITOR DEAD ON ARRIVAL

The following is a copy of the complaint sent to Chicken Licken via email:????

"Good evening We made a purchase today at a Durban Chicken Licken outlet and were horrified when we came across a roach in the coleslaw, just minutes after beginning our meal. (See photo) Yes, we returned the order and were refunded but are totally disgusted and unable to get over it. We are never going to eat from "any" of your branches again! Please note: We are willing to communicate ONLY via email.

This is the response we received with no apology or reference to the ghastly "roach"

"Good day,

Thank you for taking the time to send your complaint to Chicken Licken Customer Care.

We take all feedback received to help us in improving and maintaining our high service level and outstanding product quality.

It is vital that I get all the required information in order to proceed with you complaint effectively.

In order for me to proceed. Please send me the following information:

* COPY OF YOUR TILL SLIP

Please note our return/refund policy:

Should you not be completely satisfied with your meal you need to ensure the meal is returned to the store in the same condition and Chicken Licken packaging with your till slip.

If the food has been tampered with or discarded a replacement cannot be issued.

Kindly return the product back to the store.



Kind Regards,

Chicken Licken Customer Care

Careline Signature"