Review Tech guy wasted my time and money

Computer showed it needs an update for Windows. Never had a problem before to take it to branch at Highveld Mall. Today the guy (not the that we find there normally) told us he need to bring proof of payment. I said other guy normally look number up. I said my son must go back to pta. He said he can also do it in pta. I asked if I bring the proof of payment will he be able to assist us today. He said if I bring proof, he will call and get number for upgrade. 30+ km further and time wasted, when we provide him with the proof, we get told he can only book it in. Maybe Sizwe needs to learn English and make sure he understands what he has be told. Then I get the famous word to cover up when you sh...t it up --- sorry. Sorry Sizwe, does not replace my time and petrol. Go sit somewhere else, you steal company money!!! You cant do your job!!!