Review Defy stove,only 2 plates working,no contact from defy repair/ maintenance??.stove 4months old

Booked in repair at stellenbosch branch 16. 01. 2020.until today 31. 01. 2020.no assistance so now I'm still having a stove not working for what I paid for.Youre 48 hours window to sort out customer concerns is longtime gone!!why do we have to go the other route like hello peter,consumer act ect.This needs to be resolved this coming week because no other option is given to assist in this matter or refund me to go somewhere else......!ask yourself will this be acceptable for u.....!!