Review Shit service

The bus left 2 minutes before and the driver saw us coming but never waited coz we were stuck in a traffic. We called the customer centre which At first ddnt think it’s exist, the after several tries the lady pick up and I explained to her the situation and she was very rude and hanged up on me . I tried calling again for almost 20 times in 3 hours then another lady pick up and told me to go pay the penalty fee and fax the proof to her and call her back, which i did but the phone just rang and no one is picking up. Like what kind of a customer centre is this? It’s my first time using translux and I will never ever egain they can keep the money and their tickets.