Review MTN overcharging us for contract phones

hello Peter,

we bought contract phones from mtn and had a standard amount to be debited every month however when the statements came through and extra money was charged and there was no explanation for it



we took it up with them and they gave us contradicting messages from one consultant from head to office to the other branches we could find. they sent us from pillar to post however my Mom went to mtn at mall of the south to enquire and she was informed that the matter was resolved and she will be credited the money that was incorrectly debited as there was not basis for it however the same thing happened again (in 3 consecutive months) and its frustrating and very unprofessional of them to deduct money for what was not agreed upon

one of the consultants at mall of the south confirmed that a request was logged and the mistake was rectified but it doesn't seem like because nothing has changed



please assist, will appreciate it.