Review Kia The Glen service is wack

I brought my car Thursday the 12th of December in the morning for a clutch problem. They only logged in the claim to the warranty on Tuesday the 17th after a number of phone calls that I made to them and the the warranty. So for three working days they have been telling me my claim is awaiting authorisation. They do not give feedback. They do not make follow up. As if is it's 6 days without my car. I'm counting