Review OK Furniture Malmesbury

On 31 May 2019 I lay-byed a fridge from Ok Furniture in Malmesbury and on 19 July 2019 I sent someone to pay the outstanding balance,paid someone to collect the fridge with his vehicle as OK Furniture is charging me an extra R350 for delivery.A few days prior payment I advised the consultant that I would pay and collect and he assured me everything was in order.In my luch hour I came home to await my new fridge and only then the consultant phoned and said they don't have any stock and that they will check if Vredenburg branch have.I told the consultant that I want my fridge no later than the Tuesday.I was then made promises that they will deliver with no charge.The Thursday the manager phoned me and said my fridge is there and I can come and collect it,which I than said there's now way and I demanded that he deliver my fridge...On 19 Nov.2019 I noticed that my fridge is not freezing and I phoned Ok Furniture Malmesbury and I was issued with a job number via sms and I was advised that the technician only comes to Malmesbury once a week on a Tuesday.I received no feedback from anyone since then.On the Wednesday I phoned the consultant to give me feedback,but as norm unsatisfying.The technician eventually came the Friday afternoon of the 1st of December.If ir were 5 minutes that he were here to look at the fridge,it's way too long.He said that OK Furniture needs to replace the fridge and he is going to submit his report and on Tuesday latest I would have my fridge.Wednesday morning I phoned the store and the consultant advised me that they are waiting for paperwork from whoever and I demanded that I want my fridge same day.However this morning I was now frustrated and phoned the manager and told him that he must make sure that my fridge gets delivered today or I want my money back...past 3 this afternoon I got a call that the delivery guys is here and I rushed to open the complex gates for them and take the old fridge and give my new one and I went back to work and after work went to buy some cold meat and stuff because I'm excited to have a fridge again...to my dismay I got home,checked out my "new" fridge and saw a big dent and scrapes on the "new" fridge.never in my live do I want to do any bussines with OK Furniture Malmesbury,nor would I recommend them to anyone as there service is absolutely appauling!!!!