Review KING PRICE- PATHETIC SERVICE

Policy number KP******** and Claim number CKP********/2
Date of Accident is 12 July 2019 (Early hours of 13 July 2019)
I have been insured with King Price for more than a year now with only one (01) windscreen claim and I have all my three vehicles insured with them. When I bought the vehicle of my dreams towards end June this year I was very happy and insured it immediately with King Price four (04) days before collection as I wanted to make sure that it is covered. On the 12th July 2019 or early hours of 13/07/2019 I was involved in a horrific accident where I almost lost my life colliding with a truck that never stopped at a traffic light about 2-3 km close to my residential place coming from Chiawelo where there was a night vigil for my friend's mom.
The police (SAPS) attended the scene and my vehicle was removed from the scene by a tow truck, as i was taken to the hospital by an ambulance for treatment. I registered the claim on Monday, 15th July 2019 and my insurance appointed an assessor by the name of John who came to interview me at my house and we also went to the scene of the accident, a month went by without any feedback from him. I phoned him on the 12th August 2019 to find out how far was the claim and if there is anything I can assist with to expedite the process, however he informed me that he was awaiting the blood/medical records from the hospital which he promised that it will only take the maximum of 14 days. A week later I received a text message (SMS) that a new assessor has now been appointed to deal with my claim and an appointment was scheduled for me to meet him on 27 August 2019 to re-interview me on the accident that occurred on the 12th July 2019. On the date of the appointment he (New Assessor) came with two other assessors which makes a total of four (04) assessors working on my claim. They came to my house and started the claim from the beginning and I had to take them again to all the places I went to from the morning of the accident.

It is now two (02) to date since they came to my house and my claim is still not finalized. I have already paid two (02) installments on my vehicle after the accident as the claim will be two (02) months pending with King Price this coming Thursday, 12 September 2019.

I want to know if this is how King Price treats it's clients? Do they work on a claim for more than two two (02) months without proper feedback or finalizing the claim. Is this how KING PRICE treat their clients fairly?

I have allowed them to do their work without any undue pressure, even when there was no regular updates from them.

I feel I am being taken for granted maybe because I am a an African client, which I feel my rights are being trampled on.

I thought being in an accident was traumatizing and stressful enough but this treatment and service being rendered is the worst thing that ever happened in my life.

My life has been hijacked and I can't move on.

I wish someone from KING PRICE can give me a final decision within the next 24 hours.

Regards