Review Double debit

I am furious!!! I have the price lock for R549 they debited R841 and then i get a sms there was non payment on my account they are suspending me!!! When i called last week they said it was a technical error and my balance will be paid back to me a week later i am still waiting i called now only to find out that they are offline i must call in 2 hours and i was still talking to the agent she cut me off!!! what a joke if you cant do the job please employ people that can and want to work!! i am thinking of making use of another service!!! not very impressed!