Review Clientele Life

Had a life policy with them since 2011. I was retrenched early last year and three weeks later my husband passed. I was making payments out of savings as my husbands estate has not been settled. Ran out of funds, but was lucky enough to be re-employed by a reputable organisation on a good salary. Was not able to pay two instalments, and requested that the policy gets frozen for 3 months until I can catch up. I was refused. I was told that the policy will be cancelled, and I instructed the lady on the phone to do exactly that. This was in May 2019. Instalments of R1909.00 has still been debited off my bank account. I reversed end of August and requested installments taken gets paid back ASAP. I requested to be called...… Guess what. Nothing. They are very quick to take but when they must give back, you can wait. Pathetic service.