Review Unprofessional

I am so unhappy with Chicken Licken from Bloed Mall in Pretoria, I am a regular customer my family and I buy from Chicken Licken 3 times a week, literally every week, On the 15th of Aug 2019 at 19:04 I went to buy 2 x Rock my Souls the meat was not well cooked, I asked the lady who assisted me to change the piece for me she gave me such bad attitude, she eventually did change the piece for me, only to find that the piece she gave me was off, I am very unhappy with the service given considering the fact that I am a regular customer this is bad