Review Stolen luggage due to drivers negligence

My luggage was stolen from the bus at the bus stop due to your drivers negligence . I was travelling from Kroonstad to Cape Town.The driver was offloading other customer's luggage on one side and the other was left unattended, so the thieves took out our luggage. Mine and the other guy. We did paperwork same day and a case was also opened by the driver and he gave everything to the depot in Western Cape. We were given e mail addresses to follow up on our own, as if its6our fault. I sent an e mail and they got back to me while I was deployed and we had bad reception.. No internet access. Now I'm back I've been been trying to call you. No number is in service. I will take legal steps should I not get a response