Review UNHAPPY.

I had wished to communicate with someone directly, but unfortunately I am not finding that option on Facebook. I never like giving bad reviews, but sometimes we are pushed to do so.

I mostly shop at CLICKS JABULANI MALL. Last month I was helped by a lady named ZANELE, I offered my clubcard to her, of which normally I would be asked if I have one. She swiped it twice. When I got home I realized that it didn't swipe as the slip states if I was a clubcard member........
Today again I happen to be blessed with the same cashier, who once again did not return my greeting. I asked for Nan 3 formula. (They are not kept at the shelf but at the cashier's desk). So she askes " Did you check the shelf?" My response, "I did and I was told it's kept at the till." then she walks up, then down which I assume she's looking for it. Then she asks one of her colleagues "do we keep milk here" yes was the respond. She walks up again, then down once again. Then she stands in front of me, shortly after that she says, I'll have to go look for you. Okay I say and I wait patiently with an irritable baby while I keep catching her standing on the isle. She comes with the milk and she's talking and fluffing around like I had nothing else to do but be at clicks. I offer my club card to her and this time, she didn't even bother to swipe it. Before walking out I asked a young beautiful lady (who unfortunately didn't have a name tag, I assume she's the manager). When I said to her it's the second time this is happening, she laughed it off and said, it's be a she talks to much.

I'm writing to suggest that maybe clicks should consider hiring people who want to work, people who understand why customer service is important. Why customers choose Clicks and not another shop. Remember Nan is sold by about 5 stores in the mall, not only that, I have a Shoprite which is a walking distance, the is a Game Store right next to Clicks that offers a bulk discount, there's a Woolworths store around the bend that offers excellent service. But yet we choose Clicks.
I'm not saying she must loose her job, even though I feel like she doesn't deserve it. But maybe someone must suggest training for customer service.
I hope with my next visit, I'll receive better service. Oh! Dis-cem's points don't expire, Pick 'n Pay offers points too, even when buying petrol at BP. That's exactly what Clicks id offering. I hope this makes Clicks realize that competition is real, and it will be felt hard with all these bad reviews.