Review Unlawfull action by driver

On 11/06/2019 I returned to Mokopane from Pretoria.
Instead of leaving at 10:00 the bus arrived only at 10:10. Due to heavy traffic, I suppose.
1.The driver was using his cellphone several times while in heavy traffic.
2. He didn't stop at Engen 1-Stop, Kranskop for refreshment.
3. He didn't take the off ramp at Nyl Plaza. He went straight to Sasol Garage just before the Zebediela Weight Bridge.
4. After leaving the weight bridge he made a U-turn on the N1 to get back to the Zebediela intersection to go to Mokopane.
The number on the rear of the bus is 5501P