Review DEBIT ORDER/ACCOUNT ISSUE

THE SERVICE I AM RECEIVING FROM DSTV/MULTICHOICE IS PATHETIC. I AM SUCH AN UNHAPPY CUSTOMER. AT THE END OF MARCH AN AMOUNT OF +-R2500.00 WAS DEBITED OFF MY ACCOUNT. I CALLED YOUR CALL CENTER AND THE PERSON WAS UNABLE TO ASSIST ME. I THEN REVERSED THE DEBIT ORDER AND PAID WHAT WAS DUE. AGAIN AT THE END OD APRIL R1385.00 WAS DEBITED OFF MY ACCOUNT. I WAS AGAIN NOT HELPED AS I CALLED AGAIN 10/05/2019 AND AM SAID THAT MY DEBIT ORDER WAS RETURNED. I AM PUT ON HOLD AS YOUR STAFF CANNOT CALL ME BACK. THIS IS NOT SERVICE. MY ACCOUNT SHOULD BE IN CREDIT WHICH SHOULD BE TAKEN OFF THE PAYMENT FOR THE END OF MAY. I AM GOING TO CANCEL THE DEBIT ORDER AND CONTINUE TO PAY THE WAY I USED TOO. THIS KIND IF SERVICE IS NOT ACCEPTABLE. DSTV/MULTICHOICE SEEMS TO ENJOY TO HAVE UNHAPPY CUSTOMERS. I SHOULD RATHER CANCEL DSTV AND GO TO ANOTHER PROVIDER.