Review unprofessional code of conduct and lack of customer care

on the 11 of April 2019 at around 17h10 i phoned ormonde chicken licken and placed an order ; i informed the lady i spoke with that i will be there to collect my order between 18h00 -18h10 because i was going to work; after i dropped the call i realised that they did not give me the order number so i emmiditely called back to ask for the order number then the lady said there's no order number i must just give them my name and i told her when i called 2nd time around that my latest to arrive for collection of food will be 18h30. I drove to Ormonde Chicken licken from Ridgeway (which is out of my route on my way to work) when i arrived i went stood on the collection side and i was alone on that side and the other people were on the buying side so after some few minutes the lady that was on the till came to my side ignoring me then i greeted her and told her i was there to collect my telephonic order; she then shouted "telephonic order" while going back to the till and waited again for few minutes and the other staff members that were behind packing orders kept on gossipping amongst themselves and looking at me. I politely asked the lady that was on the till again then the other one emerged from the back (minding her own business) and the lady on the till asked her about the order she said she doesn't know anything and the one that was on the till said they must ask someone (she mentioned her name)at the back and someone shouted she's on the phone. I waited again then the one on till said there's no order that was after about 10minutes and i said thank you and left.I got into my car took my phone and called the same number i had called twice earlier; unfortunately i couldn't recognise the voice 8f it was of the same person u spoke with earlier and i asked about my order and the lady started by lying saying i said i will collect my food at 17h10 whereas i had called at that time then when she realised u was getting angry she then said i told them i will collect my food at 18h10 then i webt back with her to exactly what happened when i called at 1st then she then called out what i had order by then i was already rerversing ready to take off i'm not sure whether they could see me because she then said to me wait i'm coming to you; i asked her coming to me me where?) i dr9ve off then she said she's not the one that spoke with me earlier it was someone else i asked who she mentioned the name then i asked for her name then she mentioned the similar name and i asked if they've got the same name with the person i spoke to to earlier since she had said it wasn't her and i told her i will report this incident