Review rude bus drivers Translux and city to city

I booked city to city Ref:********.... serv. no. 4011 I wanted to complain about the service I got from the City to City drivers that left me miserable at the Mount Curry Garage at 21:47 coming from Durban on the 7/04/2019 I asked them to go to the ladies toilet while they were busy taking in passengers so I asked one of the drivers because there is no toilet in the bus that I know, when I came out the bus was gone with my handbag, when I asked from Translux drivers they were very rude " saying good that they live you because as passengers u like to do things on your own things, they attack me both drivers ,, I am very angry thinking how many people are getting this kind of behaviour/ treatment who are not reporting , still traumatised even now but I called the call centre they called the bus to come fetch me, I kindly request workshop your staff they are killing your business , I was thinking that is why people like other coaches i.e. Intercape because they professional , for further enquiry do not hesitate to contact me at ********, I really feel not to keep my mouth shut.