Review Awful Service

I’ve been a member at Planet Fitness from December 2018, at first, it was an amazing experience. It felt like home away from home, a place to unwind, a place to just be at peace after a hectic shift at work or a kick start to your day. A place that is supposed to give you that extra bit for the day…

But, unfortunately that is not what my experience at Planet Fitness was like. It was disappointing to see that gym fees are so high, but it’s not as good as the Roodeport one, it’s just…basic.
There’s not much interesting to do at the gym and it’s very limited as to workouts.

There are various costs that suddenly pop up, firstly the fees for the month are already killing, then there’s so many other additional fees… for what exactly as it’s not one of those top-notch gyms, maybe just has a high name.

When signing my gym contract I was given that card for a tog bag, was explained that it runs through 8 weeks, I did bring to their notice that I work shifts, unlike normal workers, if I’m lucky I get around 2-4 days off for the month, I was told that it’s fine.
On completing my 16 workouts, I go to claim my bag and was told I’m a day late, technically just hours late, as embarrassing as it was, I pleaded with sales manager saying that I did explain to the consultant that I work shifts and I’m not exactly a day late, it’s technically 2 hours, but I was ignored, I sat and waited, requested to please speak to her again… but she blatantly ignored me and wasted my time!

My point here is not about the bag, my point is about the customer service,
1. You do not disrespect a customer- that’s a rule of customer service
2. I informed the consultant that I might not be able to come every day, and being a few hours late, I don’t see an issue
3. How does Planet Fitness expect me to give a good review or refer a friend???
4. Being unhappy, how do you expect me to come back and train?

Ever since the 04.02.2019, I’ve lost hope in coming back to Planet Fitness, it was the worst experience ever. I’ve been a member at Virgin Active and have never been treated that way.