Question for CHICKEN LICKEN Customer Care Line, Complaints and Reviews

Good day yesterday ordered from westgate branch at about 5pm told will take 15 min also said will call us when ready did not call us also placed order for take away after eating 1st order 30 min later to pick up 2nd order told not ready order no ******** order no ******** same stuff was given to client but we were told machine got stuck and waited another 15 min what kind of service is this im am disappointed. I told them nonsense when I piced up the order please I need a reply apparently you a have a habit of not repying to complaints?