Business Analyst & Innovation Strategist

Clients: New York City Library, Museum of Impact, Baltimore Museum of Art, New York City Parks and Recreation, Fort Green Council and Eboka Design Studio
• Work closely with organizations to design tailored products, services and experiences for their customers and the public
• Extensive research in the area of Indigenous Knowledge Systems (IKS)
◦ the legacy of IKS across various global cultures and its potential for innovative application in the digital marketplace at-large and emerging markets in particular
◦ Africa’s emergence into the global luxury market and the use of African IKS, collective memory and touchpoints in this space
◦ particular interest in the art-form Ubuhlalu “Beadwork” and its continued relevance and appeal
• Conduct workshops, participate in panel discussions, design presentations and exhibitions that explore:
◦ dominant thoughts, beliefs and actions that support social enterprise’s ability to respond and adjust quickly and decisively to sudden change and impact
◦ organizations that have incorporated key organizational principles of IKS with positive results. These principles include, but are not limited to: holistic view, relationship building and collaboration, intuitive thinking, tolerance and acceptance of sudden change, etc.
• The use of metaphor, story-telling, symbolism, etymology/language to: 1. expedite human comprehension and consensus around new ideas, perspectives, views, values as well as brands, and 2. embrace otherwise (perceived) inapplicable or conflicting concepts across a spectrum of traditionally siloed functions, hierarchies and social groupings
• Instructor/Trainer: Curriculum Development, Resource & Supply Management, Performance & Outcome Measurement, Assessment (skills and content knowledge), Real world exercises for on-the-job use

- New Technology Implementation (Basel 3 Systems Integration Mandate)
• Prepared User Acceptance Plan, based on V Diagram, used to document The Project Life Cycle of UAT
• Interacted with technology CoP and end-users to create and write end-user test script guide, ensuring alignment with organization requirements documents and end-user expectations
• Represented and tailored to customer/end-user expectations the Dashboard Wire-frame Platform model
• Created optimal space for UAT preparation meetings; ensure streamline of CoP perspective in tracking, closing and documenting multiple technical, functional and end-user issues
• Designed visual model - Defect Tracking and Response System from problem to solution
• Designed Testing and Planning model in the following areas: Smoke (Sanity) testing, functionality testing, performance testing, integration testing, ad-hoc testing, regression testing and end-to-end system testing
• Employed contextual approach to content, taxonomy and organization of navigation and search tools for UAT project database, enhancing ability to track and find business information more precisely and quickly

• Worked closely with C-Suite Business Review Committee (BRC)/Enhanced Due Diligence (EDD) Team and Global Relationship Managers on intensive financial intelligence review for exit of potential high risk clients
• Client base included Politically Exposed Persons (PEP), high risk nations, sensitive industries, correspondent banks, complex legal structures/trusts, offshore shell corporations, charitable organizations, money service businesses
• Managed communication between EDD Team, including Compliance and Global Relationship Managers, in all phases of the exit strategy for identified risk clients, ensuring transparent audit trail
• Fostered compliance culture and optimized relations with regulators
• Trained new employees and worked with EDD team to optimize staffing levels
• Provided team with global financial industry Anti-Money Laundering summary report, citing regulatory environment's impact on corporate response and activity (current state, emerging trends, and future outlook) by region
• Successfully completed and received HSBC Certificate in Financial Crime Risk (FCR)
• Participated in on-going global HSBC Business School Program - Regulatory and Compliance Training

• Supported Vice President and worked closely with Project Managers of Facilities Engineering and Future Technology Planning
• Created operations disclosure plan for NYSE Euronext Facilities Engineering to facilitate enterprise’s global consolidation and monitoring of FE activity and promote CoP interaction
• Initiated monthly NYSE corporate-wide Knowledge Sharing Sessions, featuring key-note speakers of NYSE Top Brass Officers and CoP (or “Subject Matter Experts”)
• Coordinated projects and events exercising ability to improvise, improve procedures, and meet demanding deadlines
• Demonstrated exemplary acumen and initiative in use of MS Office Suite: Excel – use of formulas, charts, graphs, pivot tables; PowerPoint – created decks using animation, graphics, sound, video; Word – converted lengthy and complex documents into organized, rich and easy to review briefs

• Maximized resources and intelligence to fast-track KM and reduced spending toward meeting this objective
▪ Identified established Unilever KM practices outside of South Africa to gather insights, methodologies and advice on how to implement in South Africa with tremendous executive sponsorship and support from Direct Manager and MD
▪ Worked closely with head of CI at Unilever London to create Shadow Plan, conduct SWOT analysis against Unilever top competitors and War Games
▪ Lead organization in creating holistic view of Unilever SA Enterprise in order to identify critical business nodes, cross-functional CoP and reduce department silos
• Led an intervention to promote KM culture within the organization
▪ Designed and created Competitive Intelligence Watch Campaign to advance understanding of what Knowledge Management is and the Knowledge Management Approach
▪ Recommended functional appointment of knowledge workers to role of KM/CI Champions and Specialists where critical business nodes were identified with the mandate to lead in understanding and activities of KM/CI
▪ Conducted workshops and presentations, providing organization with view of process of gathering data, converting data to information and elevating information to knowledge for actionable competitive intelligence usage

• Assisted sales and marketing C-Suite with design, development and filing of revenue programs and sales strategies
• Conducted KM research on behalf of C-Suite Executives using Center for Business Knowledge database
• Work closely with IT Team to develop and maintain database to provide company overview of operations, R&D, technology, strategic plans, current initiatives, financials, SWOT Analysis and competitor watch
• Designed competitive intelligence disclosure policy