Desktop Support

• Installing and maintaining computer systems and networks.
• Setting up computer workstations, including peripheral devices.
• Checking hardware for functionality.
• Installing and configuring software and its functions.
• Training computer users.
• Optimizing the performance of hardware and software.
• Ensuring security and privacy of networks and computers.
• Organizing and scheduling upgrades and maintenance so that others can continue working uninterrupted.
• Troubleshooting to diagnose and resolve computer problems.
• Maintaining records of repairs, fixes, and maintenance.
• Identifying equipment shortages and placing orders for more.
• Dealing with technical questions from users.
• Providing phone, chat, or in-person support.
• Following company guidelines.
• Setting up user accounts and profiles.

• Monitor backup system alerts and escalate error on the servers, Windows Sever 2016, and Windows 10, 8 and 7.
• Active Directory, Group Policies, Server Administrator and Deploying Office 365.
• Project delivery as per SLA.
• Configuring emails, configuring networks, performing backups and monitoring emails on Microsoft Exchange Server 2016.
• Checking and monitoring the functionality of servers daily hyperV workstation, active directory, printer server, and escalate critical errors to managers.
• Responsible for the up keep of IT asset management records and Responding to monitoring system alerts.
• Provide onsite support for workstations, some server and connectivity support.

• Install hardware and peripheral components like disk drives, printers, keyboards and monitors.
• Load software packages such as networking components, operating systems and office applications.
• Customize and adapt current programs to satisfy users’ needs.
• Coordinate with network services and information systems groups.
• Update on status to manager and users through voice mail, email and in-person communication.
• Connect users to networks and train on facilities and applications.
• Install, repair and conduct preventive maintenance of personal computer by providing technical support.
• Troubleshoot software and hardware failures and determine network problems.
• Diagnose and resolve incidents using documented procedures to perform responsibilities.
• Troubleshoot through phone hardware and software and engage technical resources to resolve.