SwanCorp Waterproofing and Maintenance (Pty) Ltd - Kempton park

1.What product and workmanship guarantees they offer and do you receive it in writing - if it isn't in writing, does it really exist?

2. Ask to see proof of work they have done in the past and ask for contactable references if proof of their work cannot be provided.

3. Ask to see their terms and conditions before you allow them to do anything - some companies - more than you can imagine - have special clauses in their terms and conditions that protect them far more than you - some will bind their guarantees to special requirements of preventative maintenance way more often than you would like or can afford (Example: You get a 10 Year Guarantee but you must do preventative maintenance only through them every two years or your Guarantee will be null and void)

4. If they come to quote ask them as many questions as possible - it is your money they want so it is your right to ask - those contractors that are legitimate would feel comfortable with all your questions and would go out of their way to help you to understand the problems, the causes and the various solution options you have available.

5. Ask about their product compatibility with the current surfaces you have and the products they use - by just asking them this would in the least ensure that they would make every effort to stay true to the claims they will/might make and it gives you a leg to stand on should it not because you asked before they started.

6. Make sure the company is legitimate - search for reviews about them, do research to see if their company is registered and active with the CIPC, do they do business through a private individual account or through a business account, are they VAT registered - a real company would have all these in place.